Case 01
Financial services
Customer onboarding cut from 31 days to under 7.
- What it looked like
- Buggy software. The platform had started life as a prototype, and three developers were patching it directly in production. Every new customer brought more defects, manual work, and support calls.
- What it really was
- A platform and a team never designed for scale. Growth was creating work faster than the business could absorb it.
- What changed
- We stabilized the existing platform and, in parallel, built a replacement designed around each customer’s path through the business. The technology team grew from 3 people to more than 50 in about a year.
- The result
- Onboarding fell from about 31 days to under 7, with straightforward cases processed in about 30 minutes. Monthly revenue grew to roughly 16 times its starting level. The technology didn’t create that growth alone. It removed the ceiling on it.




